What is most valuable?
The call-me feature is my absolute favorite. It is the best way to ensure that no one is late to the meeting. You write it your phone number and just wait for the meeting to call you. It doesn't get any simpler than that.
My other favorite thing is the file library. It was very easy to organize, use and I never experienced any bugs. Plus, it supports an array of files and animations in PPT.
How has it helped my organization?
It improved the way our organization functions in two ways:
1) Meetings actually start on time now and are much less frustrating
2) We no longer have to play the "who's on the line" game as we can see directly who is online and who is talking. Again, it just makes the meeting go smoother and creates an experience closer to what you would experience if everyone was in the same room.
What needs improvement?
Honestly, the tool has come a long way since it was first launched. I guess if I could recommend is to make sure that the polling tool functions properly as I've dealt with issues in the passed.
For how long have I used the solution?
What was my experience with deployment of the solution?
I've never encountered issues with deployment as I was never on that end of the process. From what I understand, there were no issues.
What do I think about the stability of the solution?
Apart from the polling tool has issues from time to time, I never experienced issue. The audio is good and the file library was very stable.
What do I think about the scalability of the solution?
We never had meetings big enough to have issues with scalability so I could not speak to this point properly.
How are customer service and technical support?
Definitely a solid 10 out of 10 as you can have access to support anytime. Even in the middle of a meeting. The good thing is that I never really had to use support. Technical Support
Same, 10 out of 10. It's great to know that you can get help at any time and talk to a real person. I've also never really needed support as the tool is pretty easy to use.
Which solution did I use previously and why did I switch?
I previously used Go-To-Meeting. I switched because I changed companies, but to be honest, now that I have used GlobalMeet, I could never go back. The are too many lacking features in GoToMeeting.
How was the initial setup?
I just received my information and logged in. It was as straightforward as that. Incredibly simple and no download required. I don't know how other vendors proceed so I cannot compare.
What about the implementation team?
I was not the person who implemented the solution so I can't speak to this point. I cannot rate the level of expertise of the team in this situation.
What was our ROI?
I am not the person in charge of calculating and finding out this information so I cannot answer this question.
What's my experience with pricing, setup cost, and licensing?
I would go with the audio and web conferencing bundle with at least 10,000 minutes in audio so you don't have to worry about running out of time.
Which other solutions did I evaluate?
I was not the person in charge of this decision so I cannot speak adequately to this point. I have used WebEx and GoToMeeting in the past and would definitely recommend using GlobalMeet over these two solutions.
What other advice do I have?
I would absolutely recommend using GlobalMeet. It is a great solution that is easy and really makes meetings more enjoyable.