Pinpointe Review
The drag and drop templates are great, but sometimes they cause HTML errors.


Valuable Features

It enables the quick creation of email templates, and also tracks valuable metrics.

Improvements to My Organization

It allows us to schedule emails well in advance of when they need to be sent.

Room for Improvement

The drag and drop templates are great, but sometimes they cause HTML errors that require diagnosing the problem within individual lines of code.

Use of Solution

I've used it for three years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's high. They always respond to my questions in a timely manner.

Technical Support:

I've never had to use it.

Previous Solutions

I hadn't used another solution previously, and Pinpointe was already in place when I joined my current employer.

Initial Setup

It is straightforward as you just need to import new contacts.

Implementation Team

It was implemented in house.

ROI

It's hard to define exactly, but it has directly led to thousands of dollars in business.

Pricing, Setup Cost and Licensing

I don't know the original setup costs, but we spend about $500 per month.

Other Solutions Considered

No other options were encountered.

Other Advice

Make sure you know at least a little HTML code.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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