Pinpointe Review

The analytics were the most valuable part, although they returned a lot of false positives


Valuable Features:

The analytics were the most valuable part, although they returned a lot of false positives from the remote configurations of email servers we hit. Once I discovered this, it led to a loss of confidence and the need for manual double checking of the analytics, which was time consuming.

Improvements to My Organization:

There was none when compared to similar products that offer a mass emailing service.

Room for Improvement:

It was not particularly user friendly in setting up the emails, managing the lists, or publishing reports. It also sent out a couple of  emails between November and December twice. I don't know how you'd deal with the false positives thing, but certainly sending out emails more than once should be fixable, and a really good team of UI guys could probably make some headway with the difficulty in actually publishing reports and the like.

Use of Solution:

I last used it in December of 2014, and I had been using it for about a year before then.

Stability Issues:

The double emailing issues.

Scalability Issues:

It seemed to scale ok.

Customer Service:

It wasn't great, nor was it terrible. Another person dealt with customer service, and mostly she was annoyed how long it sometimes took to get hold of people.

Previous Solutions:

While I didn't use one previously, we did switch to MailChimp afterwards, which seemed to offer all of the same analytics with an extremely good and intuitive UI.

ROI:

I don't think we got our investment back.

Other Advice:

Ask them if they've fixed the problems I've encountered, and also if they have realized that they don't have a very user friendly system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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