Planview Enterprise One Review

Offers a full view of projects, allocations, and effort to deliver our portfolio projects but the setup is very commplex

What is our primary use case?

We use Enterprise One to capture everything in IT that we're working on from projects that require capital funding, to running the business. We are doing everything from soup to nuts, including timesheets. We've established the full implementation.

How has it helped my organization?

It provides end-to-end work management for the full spectrum of types of work in one tool. We're able to see the full scope of what people are working on. We can see all the different types of activities that they are charging time to and we can do an analysis of whether we think that's the right distribution of the workload.

Enterprise One has improved my organization in terms of everything that we're working on. We're able to see where our resources are allocated and when we have availability, which helps us to schedule the portfolio. That's really the main intent of Enterprise One.

What is most valuable?

The ability to capture timesheets is the most valuable feature. Also, the ability to see what the full organization's working on is probably the biggest bang for the buck.

Prior to implementing Enterprise One, we didn't have a tool to do any of that. We were hard-pressed to understand what our people were working on. Now, we have a full view of projects, allocations, and effort to deliver our portfolio projects.

Enterprise One's ability to forecast remaining efforts is pretty good. It's a regular schedule, so you can see your burndown rate and see what's left on the project to spend from a labor and non-labor perspective.

Its view into resource capacity and availability absolutely help us manage work. We can't plan out projects for delivery until we know if we have resources available to deliver them. That's been really critical. We look at our projects and see what availability of resources we have. That helps us to determine when we can start new work.

Project managers can group work together and see the resource demands and costs at a consolidated level. They can create portfolios. 

We are able to drill down to the underlying details via consolidated information. We can see exactly what people are working on and we can see where they're charging their time. We can see their allocations and redistribute the load if we need to based on how much is being demanded for individuals.

We hope that it will increase our on-time completion rates. That will hopefully happen when the projects are delivering. Some of them have end dates coming up in the next quarter and some not for another 6+ months. We'll probably be able to start viewing that within two to three months.

I don't initially expect the on-time completion rate to be increased, but I'm hoping over time, we get better at project intake and estimation. That will help us to deliver things more efficiently and meet our timelines.

What needs improvement?

The scheduling's kind of clunky in terms of its ability for us to see what stage work is at. They could have done better with that. It can be difficult to use.

We don't use its ability to create summary reports across multiple projects. I think it's poor.

For how long have I used the solution?

We implemented Enterprise One three months ago. We're about to upgrade to the September release so, we'll be current as of next week.

What do I think about the stability of the solution?

It's mostly been stable. There have been a few times where things were delayed but it came out pretty quickly.

What do I think about the scalability of the solution?

We will be rolling it out more broadly across the organization. I don't envision any issues with scalability. We plan on expanding it to many other areas. I'm already talking with seven other departments within my company. It's going to be rolled out enterprise-wide. The supply chain is probably the biggest organization next to ours, then there's legal, and a couple of other departments who it will make the biggest impact for. 

There are 750 users across our organization. 

How are customer service and technical support?

Technical support is fair. Some people are very talented and very knowledgeable but others are not. They're generally responsive. There have been some times when they've not been, but they are 75% of the time.

How was the initial setup?

The initial setup was very complex. If you've ever done the implementation it's not an easy implementation. It's very complex. We had a group of 20 people working on this project for 6+ months to implement the tool. The configuration alone was six weeks just to set up resources, initial lifecycles, and things like that. 

In terms of the implementation strategy, we had the project all laid out. We knew what and when we needed to deliver it. We knew what the scope of our work was. We had a massive communication exercise. The change management aspect of this going from no tool to a very sophisticated tool like this one required extensive communication and change management. I was the project lead, I lep up the whole implementation and worked with project managers. 

Maintenance requires three people. I oversee them. I have two full-time people.

What about the implementation team?

We worked with Planview's implementation team for the deployment. 

What's my experience with pricing, setup cost, and licensing?

As long as we can get enough participants, it will make the pricing more reasonable. We signed up for an enterprise license. That makes the per person cost much lower.

Aside for standard licensing, we had a cost for the implementation but nothing besides that. 

Which other solutions did I evaluate?

We evaluated nine other solutions including Planisware, Clarity, Microsoft, and ServiceNow. Enterprise One is very similar out of the other two industry leaders. Clarity, Planisware, and Planview are the three industry leaders. They're all pretty comparable. We ended up getting a reasonable price, which is why we went with them.

What other advice do I have?

For the organization, people really have an appetite for the data. Being able to pull it all together really was the biggest benefit for us.

My advice would be not to underestimate the amount of effort it takes to implement. It's much more than the vendor would tell you.

I would rate Enterprise One a seven out of ten. I would give it this rating because of the amount of effort it took to implement and bring an organization this big along. It was a monumental effort. It took a lot of work to do that.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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