What is our primary use case?
Our primary use cases are for using the requests, the work and resource planning, and the financials.
We are hoping to add a planning module strategy so that we can better track our program, work, resource capacity planning, and have a better handle on our financial forecasting.
How has it helped my organization?
Enterprise One allows us to provide a single-source view of our IT portfolio, how it aligns with the strategy of IT, and shows us the big picture of our workforce and where we're investing.
It has also helped us with prioritization of projects, through alignment with strategic objectives. Our business areas are not using Planview, and it's difficult for us to align with the prioritization, but it shows a picture of how we believe we're aligning with their strategy.
This allows us to work with the business to help us find the priority of work, the work that we should be doing to move the business forward, as opposed to, "Here's the list of the things we want done." We can focus on the things that are needed now, as opposed to just a big list of work.
Having Enterprise One has increased our on-time completion rate by 40%.
What is most valuable?
The work and resource planning are the most valuable features. We are able to track our IT portfolio of approved work and assign named resources to the work level, have a better handle of our resource capacity, and the ability to take on additional work. The financial planning helps us with making sure our investments in IT are aligned with the strategy of the company.
Enterprise One provides a variety of types of resource assignments for assigning work to people. It's very easy and straightforward to configure these assignments. Planview allows us to see the entire workforce. We can see where our skill sets of people are, what they're working on, and allows us to make informed business decisions based on priority.
We don't use the full project management piece at this time, but we're working towards that and becoming a more agile workforce. We are working towards tracking our work better. We're just getting started on that piece of really understanding the phases of our work and conjunction with our spend.
Its view into resource capacity and availability helps us to manage work by entering our resources into the work and assignments to understand where our resources are working and looking at the skill sets, aligning them to our priority work. Some of our higher paid resources are working on our new development and understanding how to align our resources better through the financials and the skills that we have attached to those resources.
Enterprise One does a very good job of allowing us to create views across different projects of our resources who are working on multiple projects to understand the capacity of our resources. This feature affects our ability to share the big picture with management. We are able to show our management our extended views, our forecasted views of our approved work, and help make suggestions on where we could better align our investments and our resources.
It also provides end-to-end work management but we are using it with a combination of another tool, JIRA, to get that full picture. It gives them a better insight into the projects that are going on when they're scheduled and the available resources they have for the work and their budgets.
What needs improvement?
The resource area needs improvement. The improvements that have been made recently in the later versions have been good improvements, but I think there are some more improvements needed there.
I would like to see where we could add a few of our own fields and be able to track some additional information such as release information attached to the pieces of work so we can tie our accounting codes into the work and the release at the resource level.
I don't think there's been a lot of investment in the request area. That's our intake and it seems to have remained the same over many years. I feel there's a disconnect from when we enter a new request, and if we approve it and dispatch work, the request and the work are then disconnected.
For how long have I used the solution?
We've been using Enterprise One since 2012.
What do I think about the stability of the solution?
It's very stable. We've had very few incidents.
What do I think about the scalability of the solution?
Scalability is very good. It's very scalable for our organizations. We're a small implementation, we have 140 users. There are resource managers and application managers. We have senior staff who are mostly reporting, admins, and some architects.
For maintenance, we have two admins and two owners. One is a business owner and one is a technology owner who oversees what's going on. The admins are technical people from the development staff and the business owner would be like myself, who is more process-oriented around how we use the tool and what type of reports are needed.
Within the IT division, we have a 100% adoption rate. We have plans to increase usage. We're working with two other areas now to see if they will adapt it.
How are customer service and technical support?
Their support is good but not as good as it was a couple of years ago. Since it's moved out internally from Planview to being outsourced, it has not been as responsive. It's still very good. We get where we need to be but it takes longer for us to get to support at times.
Which solution did I use previously and why did I switch?
Before Enterprise One we were using Excel. We switched to have a more robust centralized system that we could do more for reporting. We wanted to have a centralized area for everything in a dependable system that we could do better reporting.
We've used PeopleSoft which is an Oracle product and Microsoft Projects.
How was the initial setup?
The initial setup was complex. I think it was because of the consultants that were sent out to help us. They didn't understand our model and I think they were a little junior. They sent us a brand new person. We were his first assignment and he wasn't sure of how to set it up properly so we went through several consultants and rework those over about a six month period. Our deployment took six months.
In 2012 our implementation was the basic Planview which we used the request to intake the work projects, to capture our approved book of work for portfolios work and resources to understand the capacity of our workforce.
What was our ROI?
We have seen ROI in the sense that we have fewer people involved in tracking work and resources than we did in the past.
What's my experience with pricing, setup cost, and licensing?
It would be nice if all of the licenses were FLEX. They've been fairly stable with their pricing over the years.
Which other solutions did I evaluate?
We evaluated five other solutions. They were PPM solutions from Computer Associates, HP, and a couple of other smaller ones, mostly the ones in the upper right corner of the Gartner quadrant.
Some of the others were much bigger and more costly solutions. Planview seemed to meet our needs where we would need just one solution. We might have needed others to compensate for some of the areas that they didn't do as well as we plan. Microsoft had a product but their financials were nowhere near what we needed. We would have to have a secondary tool for that. Planview offers the best all-around package. Enterprise One is equal to them when it comes to intuitiveness and ease of creating reports. Oracle also requires more training.
What other advice do I have?
Planview is a very well designed application that with a little bit of training can be easily adapted by the entire organization. The different modules really round out the product, which gives it an advantage over some of its competitors.
Enterprise One is a very reliable product and offers robust reporting. The company is very in touch with their customers.
I would rate it an eight out of ten.