Planview Enterprise One Review

The resource planning and tracking features are valuable. In project planning, the work plan is a bit kludgy and difficult to use.


What is most valuable?

The most valuable features are the resource planning and tracking.

What needs improvement?

Project planning: The work plan is a bit kludgy and difficult to use. It does not work like MS Project which irritates a lot of PMs. The learning curve is pretty steep - this is a robust application with a LOT of moving parts - and most users do not have the time, or inclination, to dig in and learn it while in the middle of managing a project.

For how long have I used the solution?

I have used it for 15 months.

What was my experience with deployment of the solution?

We only encountered deployment issues in the user up-take area.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is hit and miss. GREAT front-end c/s; not so great once you're up and running. They have a difficult time determining, as do new customers, if an issue is a system error or knowledge gap. Most of their support team will not respond to requests for real-time conversations and the gap in email responses drags what turn out to be simple solutions into days-long aggravations.

They have a huge number of articles, videos, and documentation which they constantly refer users to. The amount of time that is taken researching an issue which would take a minimal amount of time for a support team member to answer is staggering.

Technical Support:

I rate technical support the same as customer service.

Which solutions did we use previously?

We previously used Excel spreadsheets and MS Project plans, and everyone used them differently. There was no systematic shared approach to project management or resources. Most of these docs were not shared, which made any sort of accurate, or even best-guess, projections nearly impossible and extremely time-consuming.

How was the initial setup?

Initial setup seemed straightforward but was relatively complex. As I've mentioned elsewhere - the system has a lot of moving parts. Additionally, their terminology is different from other mainstream tools.

What about the implementation team?

A combined in-house/vendor team implemented it. The vendor team was excellent!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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