What is our primary use case?
We use this solution for managing our application portfolio. We do some lightweight business architecture connecting to our portfolio. We started rolling into the information portfolio and connecting that also to our application portfolio. Those are the primary use cases. It's also to support the bigger M&A activities that we have in our company.
How has it helped my organization?
One of our latest use cases is basically onboarding. Our information and risk management team were looking for a system that could house a catalog of information objects. I suggested that that can leverage our platform, and it already had prebuilt configuration screens so they could easily be on-boarded in starting to use it. We configured more elaborate workflows for the use cases, and that took a couple of months. Now, they are rolling it out. Time to market is important and we leveraged it in the existing system.
This solution has not yet transformed our organization strategy. While we have been using this solution for eleven years, our EA department got canned two years ago. We restarted based on the merger and acquisition. So, it's rebuilding and we're still a small team of only three people. It's basically restarting the whole discipline and also getting strategy, business architecture, and information architecture. While we were in IT, we only considered our application and technology. But we are now focused more on business and information. Once that is in place, then we can think about strategies, roadmaps, and the whole thing.
We do not use the Collaborative Work Management features.
We do not yet use the Lean/Agile Delivery tools.
The biggest impact that using Planview has had is the flexibility that it provides, as well as the ability to use the predefined metamodel and the new portal.
What is most valuable?
The most valuable feature of this solution is the completeness of the standard, underlying metamodel. We can put most of our attributes or information that we want into the standard metamodel. This is important because we don't need to think about what kinds of attributes or objects we need to create because they are already provided. If we stick to what is called the active metamodel, then the UI is on top of that and we don't need to do a lot of UI customization in order to manage that data.
This is a flexible solution in the places where it needs to be, although it is rigid in certain places because it still uses old technologies. For example, you can see this in the reporting. They started with a Cognos Business Intelligence/Business Objects, then they moved to BIRT, and now they have moved to SSRS. There are still some legacy flash components in there, so there is no clear strategy on that side.
The flexibility helps in that it has a vast amount of predefined roles. It's flexible to safeguard the areas of the platform that you open up. The new portal is flexible enough to create your own portfolios and column sets, which will cater eighty-percent to what people want. The flexibility allows it to become more self-service, and we can on-board users that do not have an IT or enterprise role, but more like an add-on list or even a business user.
What needs improvement?
Configuring the UI in the content management system is too elaborate and too time-consuming. The look and feel are outdated because it's more than ten years old, so it's not that flexible when it comes to using the real estate that you have on the screen to cater to certain persons. If you look nowadays at web UIs, they are more intuitive than what is currently provided.
The workflow engine needs to be improved to provide for easier configuration and better functionality. Creating workflows needs to be done in multiple places, and the process is elaborate and time-consuming.
We would like to see improvements made on the CTM side and the survey engine. We are now doing app rationalization and we took all of our applications out of Planview CTM and put them into a different tool to run the surveys.
For how long have I used the solution?
We have been using this solution for eleven years.
What do I think about the stability of the solution?
I think that the stability of this solution is below average. With every new update, I find bugs. We have on average twelve bugs active overall and the number doesn't go down with each release. They will fix something and then I find something else.
What do I think about the scalability of the solution?
The scalability of this solution is good. We're onboarding more people and because we're running on-premises, we can scale our VMs ourselves.
How are customer service and technical support?
On a scale of one to ten, I would rate the technical support an eight. It depends on the question that I asked because we do a lot of our own development on Planview, and sometimes it's in a gray area. At times it will need to be Professional Services, but in most cases, I will get my answers and technology questions answered.
What was our ROI?
I believe that we have seen ROI because for us it brings value, but I cannot quantify it in a monetary sense. It's more in the insight and knowledge that makes things feasible. That's what is important. We're not in a place where we can put a figure against it. It is a subjective measure, rather than objective.
What's my experience with pricing, setup cost, and licensing?
Our licensing fees are approximately $50,000 USD annually.
Which other solutions did I evaluate?
As an enterprise architect, it's our role to see what's out in the market and evaluate competing solutions. I do have contacts with two of their competitors, BiZZdesign and LeanIX, who would prefer me to use their solution.
There are several reasons that we have stayed with Planview so far. First, we have a lot invested in this solution. The metamodel is still great. We are used to their UI and we have integrated our application portfolios into other systems. Moving away from this solution would require changing some of our integrations.
LeanIX is not ArchiMate 3 compliant and has a limited set of relationships and components.
With BiZZdesign, you need to have multiple products to match what Planview can do.
Generally, Planview is always keeping in touch with the players in that field. They are always heading towards a common discipline.
What other advice do I have?
My advice to anybody who is implementing this solution is to start small. Think about your primary use cases and build it out from there. Also, think about what kind of information you want to use or start with. Make sure that you are safeguarded for scope because Enterprise One is a strategic and tactical system, and don't try to make it an operational system. We tried to do that in the past, doing more like IT operations, like CMDB, and the system is not geared for that. It's more on the strategy side, but that also means that you are more thinking in logical construct and conceptual, than really operational things.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?