Planview Enterprise One Review

Easy for users to learn and pick up. We have lost horsepower when upgrading.


What is our primary use case?

The primary use cases are project management and resource management. We use both of those modules of the tool today.

How has it helped my organization?

The transparency piece has improved our organization. We're big into financials. We set targets annually. We are able see real-time based upon our reporting structure, and we do this on a monthly basis. We use some of the reporting features that they have in the tool to show this information to key leaders in our organization to be able to keep the wheels turning down the road.

What is most valuable?

We are in a very transparent company. I like that the data that we store is available for everybody. We're not trying to hide anything. Being an administrator, I know a lot about the tool. It is very easy to show somebody how to use the tool and get used to it. Hopefully that user doesn't come back and ask the same question twice is really what it is about. It's a very intuitive product as well. For what we use the tool for today, it's easy to learn and pick up.

What needs improvement?

I am looking forward to the upcoming features. Previously, we have had continuous upgrades, so not having to put in so many tickets to get in a queue to get the migration up and running. we'll leverage that. Based on issues that we've run into, such as, having to open up a ticket, then going through development and that whole process, it lengthens out to find out that, "Oh, we can't fix it. It's going to be in the next release." Then, we have to wait for that release to come out. From an admin perspective, I think the upcoming features are great. 

Some of the other administrative screens, like the configured screens, they are modernizing those, which is exciting. This will help me out.

For how long have I used the solution?

About six and a half years.

What do I think about the stability of the solution?

We started in version 10. We have gone through the migration path of upgrading and the pains that they've talked about today of having to go through the process of upgrading to a new version. I'm very excited to see the features which are coming.

For the most part, it is stable, but we've had our struggles as well. From a reliability and performance perspective, we don't have a lot of users. We have about 350 users, not all online at the same time, but we've had our struggles with performance. It is good to see that Planview has seen that themselves and are doing everything they can to fix and remedy this. 

One of the reasons why we've upgraded so many times is because of performance standards. We've just run into issues where we've had performance problems. Maybe they are not upgrading, but they're adding more horsepower. Then, we do go upgrade and lose that horsepower, which is frustrating from my perspective as an admin to lose that horsepower. Hopefully, that'll change. It's been pretty stable though in the version 17.

How are customer service and technical support?

The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people who are slow. It's getting that first contact resolution to the customer after I submit a ticket. It's literally within two minutes that I get a response back that says, "Hey, we got that." Then, it may be a day or two after that before they will get back to me. It is just going back on their words. If you're going to say something, just do it. That's the way I was growing up: Finish it out. If it's going to be two days, just tell me it's going to be two days. But, if you're going to tell me that you're going to get back to me today or tomorrow, and you don't, that to me is a little shot in the foot.

Which solution did I use previously and why did I switch?

Planview Enterprise One is way better than what we had before. We have been through spreadsheet hell. Being able to leverage Planview to get us out of that has been great. We've had some great success stories come in since we have launched PlanView.

What other advice do I have?

I would rate them as a seven point two out of 10. The magic quadrant says they are at the top of the top, and I don't disagree with them, but I think there's room to grow. I have seen that every year. This is my seventh time being at Horizons. It's just great to come back every year to be able to see what is coming next. You can definitely tell that they are listening to customers and trying to do everything they can to build the best in show product in this space.

I personally integrate with SAP, Workday, and JIRA. My stance on JIRA is LeanKit is the way to go. I believe that. I think our company is just stuck on JIRA. We're in JIRA land. Everything is JIRA. It's not for everybody. I think the flexibility with LeanKit is the answer. It's just getting that message to the right people in our company to take that leap and go that route. I integrate with Workday and ServiceNow within our tool set at our company. They're all cloud-based.

We have a number of custom fields, but not really. It's pretty generic from that standpoint. We don't have a lot of bolt on things that need integrations. Flexibility-wise, it's good for our needs right now. We are right in the thick of agile transformations. So, it'll be interesting to see how we can hopefully leverage the tools that Planview offers to help ourselves and our company transform along the way. I'm looking forward to that.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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