What is our primary use case?
We have the business side who uses the project management stuff for managing their plan and stuff. We have our IT side who uses the project management as well as time management to keep track of all their projects and the hours being spent on projects by all their resources. This way they are time compliant, e.g., they run this every week to see how many of hours are being spent as people enter their hours.
How has it helped my organization?
With the IT side of it, the tool gave them visibility on all their projects from a program and enterprise perspective. The tool helps the enterprise with more capabilities in terms of decision-making, making better decisions on efforts, and the money that they spend.
The solution’s integrated product portfolio has transformed our organization’s strategy because previously we didn't have a specific tool which was being used for project management. People were using different sets of tools for managing their projects, and there was no centralized tool where the organization knew what people were working on. This tool gives them that visibility on all projects.
The solution’s integrated product portfolio has transformed our organization’s delivery. It gives them their capability to govern and set some governance models around what they want to see in terms of projects progressing and how they can make them better.
What is most valuable?
The portfolio management gives you a view of all the projects as well as all the information about the total amount of effort, time, and cost being spent on the projects. It gives the organization how much money and effort should be spent towards projects so they can budget and do better capacity planning in the next fiscal year. It gives them visibility into their resources and if they have capacity.
I have found this solution to be flexible. I have found it flexible enough in terms of tweaking different configurations for helping the customers doing VMs.
I can access the system anywhere. I can manage my project wherever I am. Since it's web-based, it's flexible enough for making any changes. I can go in at anytime. I can just login from my cell phone.
What needs improvement?
I would like to see more documentation pieces. Right now, they do have the content repository. I would like to see more out-of-the-box features with document repository capabilities.
For how long have I used the solution?
We are currently on Version 16.9. We started with Planview 13 and have been on it for more than three and a half years. We have using Planview for our medical center and plan to move to Planview 18.
What do I think about the stability of the solution?
With Enterprise One, because it's cloud-based, we have never experienced type of crash. It's always available 24 hours. I've never seen any critical issues where the system is down more than an hour or so.
What do I think about the scalability of the solution?
Since the IT side is already using the tool, we are promoting it to the entire business side as well. There are a lot of groups coming in trying to use the system now. We have an onboarding process that we follow for each group where we explain to them how the tool can help them. In terms of your project and portfolio management, we sort of customize or tweak the tool to satisfy their wants and needs. That is when they begin to agree to onboard the system.
We do one BU after another. We do workshop, training, and demo sessions where we understand their needs, then we do a customization of their requirements. We do custom configurations, which we show them, and they become happy.
How are customer service and technical support?
We have used the technical support for a number of things, like reporting.
We use our customer success team for any questions where don't know the answers or if we have a query. We do put in a ticket for that and they are pretty good with their response.
I would rate them as a nine (out of 10) because they are pretty fast in their response. I would have rated them as 10, but we use the capability and technology management. That's where it's gone a little down in terms of the support. As far as Enterprise One and the PRM side goes, they are very good.
How was the initial setup?
The initial setup was straightforward. In terms of the lifecycle, it was pretty straightforward and we wanted to start small and see how it went. We wanted to see how people would react to it. We were pretty small with the initial configurations.
What about the implementation team?
Our initial implementation was with Planview consultants. They were very good. We love them.
What's my experience with pricing, setup cost, and licensing?
We have portfolio managers, resource managers, project managers, and time reporting licenses. These are the licenses that we have.
Which other solutions did I evaluate?
We did on a comparison of different tools, such as, Planview and some other tools available. We did our evaluation of those tools and came up with Planview as the tool that we want to use.
Initially, the university and medical center were one company. Then, we split because the university was using Planview. Then, we also took the same tool but after evaluations we came across Clarity and Planview as the bigger, better tools. We went with Planview because it was already being used in the organization and everyone was familiar with it.
What other advice do I have?
The tool has transformed. I have seen it grow. I have more than 12 years of experience working in Planview and have seen the tool from the start. I've seen all the versions, and it's grown to a more flexible tool.
Right now, we are mostly focused on the waterfall method, but we are also promoting the lean and agile method. E.g., we are promoting tools like Projectplace and LeanKit. We're trying to get our customers and project managers to use those system. Our developers are mostly more comfortable using JIRA because they've been using it for so many years. However, we are promoting these types of tools as well, where we can see if we can add value for them.
We don't use the financial management piece because we don't have clear visibility on the cost aspect of projects.
I would rate this product a 10 out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?