Planview PPM Pro Review

Helps us track projects and timesheets.

What is most valuable?

I appreciate the project and timesheet tracking for our staff.

How has it helped my organization?

It has brought our organization to using one tool for requests, project management, and time-tracking.

What needs improvement?

Innotas is revamping their UI. They need to focus on their request management area. I believe it is scheduled for 2017.

We would also like to utilize their budgeting process, but they need to match how we do budgeting.

For how long have I used the solution?

We have used it for two years.

What do I think about the stability of the solution?

We only encountered the usual web application anomalies and slowness at times. But this could be due to different behavior when using different web browsers, such as IE or Chrome.

What do I think about the scalability of the solution?

We did not encounter any stability issues, as we are a fairly small shop.

How are customer service and technical support?

I would rate technical support as very good!

Which solution did I use previously and why did I switch?

We previously used various tools that didn’t map to our processes very well.

What's my experience with pricing, setup cost, and licensing?

I think it is worth the price

Which other solutions did I evaluate?

We evaluated ServiceNow.

What other advice do I have?

Do it in phases if you can.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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