What is our primary use case?
We use this solution for network access control in an on-premises deployment. It handles our authentication, allowing users to access a network only according to the policy that the organization provides. The network is not open to everyone. Rather, it's only open to those who actually work for the network.
How has it helped my organization?
The minute people have issues on their network, we can see what is happening right away. It is graphical, and we can see where the issue is, including the network port. It makes it a lot easier for us to troubleshoot and correct network problems.
What is most valuable?
The user interface is very convenient.
What needs improvement?
This solution reports a certain number of false positives, but it generally has to do with the configuration.
The licensing is based on a per-port price, even when you are not using all of the ports, and this is something that could be improved.
Better integration with our firewall, so that we can create policies that would block ports that are in a state of attack, would be a helpful inclusion for the next release of this solution.
For how long have I used the solution?
We have been using this solution for more than six years.
What do I think about the stability of the solution?
This is a stable solution that we use on a daily basis. It works, and we don't have any problems with it.
What do I think about the scalability of the solution?
Whenever we grew, there were no issues with scalability. It is just a question of adding licenses. Currently, we have approximately eight hundred ports, which means eight hundred devices. As the company grows, our usage will continue to grow.
How are customer service and technical support?
We have not had to contact technical support for a long time, but when we did, we have had good support from them.
If you previously used a different solution, which one did you use and why did you switch?
We did not use another solution prior to this one.
How was the initial setup?
The initial setup of this solution is simple and straightforward. I believe that our deployment took one day, although the system will take some time to learn after that. In total, it probably takes a couple of days.
Nothing is required in order to maintain this solution. It works. We get alerts, and we work according to the alerts. There is no dedicated team for this.
What about the implementation team?
We had an integrator to assist us with the deployment. Everything works fine, and we are very pleased with them.
What's my experience with pricing, setup cost, and licensing?
We pay for port licensing and support on a yearly basis, and it's not cheap.
Which other solutions did I evaluate?
Six years ago, I evaluated other solutions before choosing this one. This was what we decided on at the time, but maybe today there are other solutions on the market that do the same thing, and maybe in a better way. This solution satisfied us at the time, and since then we have been happy with it.
Forescout was one of the solutions that I evaluated, and it was more complicated. It may be better today, but at the time it was more complex and it took it a lot more time to integrate into the company. It had false positive issues.
What other advice do I have?
This is a simple solution and it does pretty much what it's supposed to do. We haven't had any problems with it for the past six years. This product is always running in the background. We get reports and alerts, and we deal with them accordingly.
This product has helped us tremendously during the years in locating all kind of issues that we had on the network, very quickly, and I recommend it.
Overall, it is a very good product and we are very happy with it.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.