Great for rapid root cause, data is presented back in a way that is easy for non technical stakeholders to absorb (DBAs, Cap Analysts, testers, developers, application support), easy deployment on Oracle and SQL systems. Trending all SQL statements over time is invaluable to understand step changes. i.e is this slow because it is processing more or because an explain plan has changed.Dashboards and reports are very powerful.
Room for Improvement:
Web monitoring could be more robust and intuitive. Could do better with some of the OS metrics.
Has become embedded in our organisation for Capacity & Performance management and frequently pulls the answer out of the air for high impacting incidents.