Prophix Review

We're able to budget on individual levels, i.e. by person for payroll, by vehicle for transportation, etc., but we had a lot of deployment problems.

Valuable Features

The ability to budget on individual levels, i.e. by person for payroll, by vehicle for transportation, etc.

Room for Improvement

The payroll module is powerful, but not user friendly.

Use of Solution

One budgeting season before I left the company.

Deployment Issues

Discovery was not in depth enough for our deployment to be successful – we had a lot of problems and had to take short-cuts due to a lack of planning.

Stability Issues

No issues encountered.

Scalability Issues

When a number of users were on the system at once it seemed to lag somewhat.

Customer Service and Technical Support

Customer Service:

It was OK when we had to call the help desk, but again, discovery in the beginning was lacking.

Technical Support:

We had specific needs and I don’t feel we had the experience we needed to build our model.

Previous Solutions

We were using Excel for budgeting and FRx for reporting. The excel was getting to the point of being hard to manage as we grew and FRx was an obsolete product without further support.

Initial Setup

It was complex as there wasn't enough discovery.

Implementation Team

A combination of vendor and internal team. With the complex budgeting and reporting model we needed – I don’t feel like we had the person with the best experience level.

Pricing, Setup Cost and Licensing

It really depends on your needs.

Other Solutions Considered

Others were evaluated, but I wasn’t the one that did the research.

Other Advice

Make sure you force them to do a very deep dive into your company’s needs first and plan accordingly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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