Prophix Review

We're able to budget on individual levels, i.e. by person for payroll, by vehicle for transportation, etc., but we had a lot of deployment problems.


What is most valuable?

The ability to budget on individual levels, i.e. by person for payroll, by vehicle for transportation, etc.

What needs improvement?

The payroll module is powerful, but not user friendly.

For how long have I used the solution?

One budgeting season before I left the company.

What was my experience with deployment of the solution?

Discovery was not in depth enough for our deployment to be successful – we had a lot of problems and had to take short-cuts due to a lack of planning.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

When a number of users were on the system at once it seemed to lag somewhat.

How are customer service and technical support?

Customer Service:

It was OK when we had to call the help desk, but again, discovery in the beginning was lacking.

Technical Support:

We had specific needs and I don’t feel we had the experience we needed to build our model.

Which solution did I use previously and why did I switch?

We were using Excel for budgeting and FRx for reporting. The excel was getting to the point of being hard to manage as we grew and FRx was an obsolete product without further support.

How was the initial setup?

It was complex as there wasn't enough discovery.

What about the implementation team?

A combination of vendor and internal team. With the complex budgeting and reporting model we needed – I don’t feel like we had the person with the best experience level.

What's my experience with pricing, setup cost, and licensing?

It really depends on your needs.

Which other solutions did I evaluate?

Others were evaluated, but I wasn’t the one that did the research.

What other advice do I have?

Make sure you force them to do a very deep dive into your company’s needs first and plan accordingly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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