What is most valuable?
- Network monitoring - it's able to collect lots of detailed information on network devices and network traffic. The graphing functions allow it to view current and history of the device.
- Ease of set-up – it is quick and easy to add a probe and start collecting data from a device.
How has it helped my organization?
Allows us to monitor devices better, and helps up to identify issues with the monitored device using current or historical data from PRTG.
What needs improvement?
PRTG access works best from the web GUI. There are dedicated apps on Windows/Android/iOS, but they are slow and don’t work as well as the web GUI.
Licenses are very expensive, so I would like to see cheaper licensing.
For how long have I used the solution?
What was my experience with deployment of the solution?
No, it was quick and easy to set-up and deploy. But if you have lots of devices to set-up, then it can take a long time.
What do I think about the stability of the solution?
The only issues we had were self-inflicted. We massively exceeded the recommended number of probes on the collecting server and this caused the server to crash and stop collecting data. Once we reduced the number of probes, then the PRTG was stable.
What do I think about the scalability of the solution?
No issues with scalability until you reach license or hardware limitations. Then you need to install new servers and have different licensing. Have a plan and idea of what you want to monitor before implementation.
How are customer service and technical support?
Not much interaction with customer service, but whenever I did contact them they were helpful. Technical Support
Technical support was responsive and helpful.
Which solution did I use previously and why did I switch?
We previously used WhatsUp for network monitoring, but it was more simplistic and did not provide the depth of monitoring that PRTG did.
How was the initial setup?
It was quick and easy to setup new devices.
What about the implementation team?
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
My advice is to be clear with what you want to monitor before you start configuring. PRTG has a large number of probes that can be used to monitor devices, so have a good plan of what you want to monitor. Otherwise it is easy to monitor devices with lots of probes and exceed license allowance or hardware limitations. PRTG licenses are expensive.
Which other solutions did I evaluate?
No, PRTG had already been selected as our monitoring tool.
What other advice do I have?
There is a free trial installation of PRTG available, which allows monitoring with 100 probes. Install on a server to gain some experience of PRTG and learn what it can do.
Which version of this solution are you currently using?
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