PRTG Network Monitor Review

Overall Ease Of Use Is Good Though To Modify Sensors You May Need Support

What is most valuable?

Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software, it's easy to install/implement and build structures. It's also cost effective.

How has it helped my organization?

Every department in my company uses this tool for SMS or e-mail alerts regarding its devices.

What needs improvement?

Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer.

For how long have I used the solution?

About one and a half years.

What do I think about the stability of the solution?

It depends on your company's IT infrastructure. Mostly security issues (firewall/proxy permissions, etc.) are the ones that could cause stability problems in my experience.

What do I think about the scalability of the solution?

Because we are a relatively new user, I can't really comment on this.

How are customer service and technical support?

Support is mostly done via support tickets. Nothing is perfect, I’d give them eight out of 10. They do as much as they can.

Which solution did I use previously and why did I switch?

We have used SAP ITIM. We switched because PRTG is more cost effective then SAP ITIM monitoring.

How was the initial setup?

Initial setup is straightforward. Not a big deal in general.

What's my experience with pricing, setup cost, and licensing?

If you're looking for a cost effective software I’d suggest this product. If you have worked with/used a more professional product or need a more professional/complex product, I would not recommend this one. If you want a straightforward and easy solution, PRTG Network Monitoring is one of the best.

Which other solutions did I evaluate?

I was not the decision maker so no comment.

What other advice do I have?

If you're looking for "easy", "simple", and "user friendly", I would recommend this product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
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