PRTG Network Monitor Review

We use it to manage our systems internally. At some point, we will be offering it as a managed service.

It has helped us make sure that most of our systems stay up. It has also helped us optimize our systems. For a lot of our systems, our software is a service, so they've worked absolutely fine on their own. Where we can't offer software as a service, like our website, it has helped us optimize these applications and keep the uptime on them, helping ensure they stay working.

The historical data provided by the solution helps us look back at prior instances, then we can use that information to come up with a solution or make improvements.

It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.

The sensors and remote probes seem to work absolutely fine. They don't seem to take up, if any, resources on the machines, which they keep an eye on quite nicely.

The solution's feature set is very good. It seems to be extremely reliable and all its features work. There is less for us to do, because it does what we need it to do.

While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.

I would like a screen where you can get all the information without have to granually go look for it. If they can make it, so you can sort your own dashboard and customize it based on your needs that would be great.

I have never seen this solution go down once. Compared to everything else out there, which you see drop once in a while, this solution hasn't done that since we've taken it up.

It seems very easy to scale up. When you configure it, that is all you need to do. You only need to set it up once.

The solution will grow with our business. If we do need to add anything to the solution, it has not been a problem. Do it once, and that's it. It is done.

We have never really had to use them because the solution has been working that well. 

The company is only about a year old. This was the first solution that we used.

The initial setup is a tiny bit complex, but you expect these things to be a bit complex. However, it wasn't anything too taxing nor did it take a long time to set up.

It took a couple days from the time that we set up the solution until it provided us with feedback on our IT infrastructure from monitoring.

We are the reseller, so we did the deployment.

It has saved us time. At previous companies that I have worked for, they have used similar solutions, which were not as good as this one. They still had to put a bit of work into working out why and what happened. This solution seems to give us an answer straightaway.

This solution enables our IT department to be more cost-effective. The reliability of the solution means we are doing less work trying to figure out issues and optimize systems, as it is already supplying us with the information that we need. Therefore, it has saved us a lot of time and effort.

Give the soluton serious consideration. If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.

My technical director chose this solution out of all the products that he had a look at, as it stood out straightaway.

The modes for the desktop app, like the API, update via email, providing us the information that we need with handy options, which we use mostly when monitoring. There are easily integratable into our call logging system, which automatically logs a call when there is an issue.