PRTG Network Monitor Review

It has been very reliable in updating us if any issues crop up


What is our primary use case?

We use it to manage our systems internally. At some point, we will be offering it as a managed service.

How has it helped my organization?

It has helped us make sure that most of our systems stay up. It has also helped us optimize our systems. For a lot of our systems, our software is a service, so they've worked absolutely fine on their own. Where we can't offer software as a service, like our website, it has helped us optimize these applications and keep the uptime on them, helping ensure they stay working.

The historical data provided by the solution helps us look back at prior instances, then we can use that information to come up with a solution or make improvements.

What is most valuable?

It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.

The sensors and remote probes seem to work absolutely fine. They don't seem to take up, if any, resources on the machines, which they keep an eye on quite nicely.

The solution's feature set is very good. It seems to be extremely reliable and all its features work. There is less for us to do, because it does what we need it to do.

What needs improvement?

While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.

I would like a screen where you can get all the information without have to granually go look for it. If they can make it, so you can sort your own dashboard and customize it based on your needs that would be great.

What do I think about the stability of the solution?

I have never seen this solution go down once. Compared to everything else out there, which you see drop once in a while, this solution hasn't done that since we've taken it up.

What do I think about the scalability of the solution?

It seems very easy to scale up. When you configure it, that is all you need to do. You only need to set it up once.

The solution will grow with our business. If we do need to add anything to the solution, it has not been a problem. Do it once, and that's it. It is done.

How are customer service and technical support?

We have never really had to use them because the solution has been working that well. 

If you previously used a different solution, which one did you use and why did you switch?

The company is only about a year old. This was the first solution that we used.

How was the initial setup?

The initial setup is a tiny bit complex, but you expect these things to be a bit complex. However, it wasn't anything too taxing nor did it take a long time to set up.

It took a couple days from the time that we set up the solution until it provided us with feedback on our IT infrastructure from monitoring.

What about the implementation team?

We are the reseller, so we did the deployment.

What was our ROI?

It has saved us time. At previous companies that I have worked for, they have used similar solutions, which were not as good as this one. They still had to put a bit of work into working out why and what happened. This solution seems to give us an answer straightaway.

This solution enables our IT department to be more cost-effective. The reliability of the solution means we are doing less work trying to figure out issues and optimize systems, as it is already supplying us with the information that we need. Therefore, it has saved us a lot of time and effort.

What's my experience with pricing, setup cost, and licensing?

Give the soluton serious consideration. If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.

Which other solutions did I evaluate?

My technical director chose this solution out of all the products that he had a look at, as it stood out straightaway.

What other advice do I have?

The modes for the desktop app, like the API, update via email, providing us the information that we need with handy options, which we use mostly when monitoring. There are easily integratable into our call logging system, which automatically logs a call when there is an issue.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller.
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