PRTG Network Monitor Review

A centralized solution with support for multiple technologies and can scale with our needs


What is our primary use case?

We have deployed this solution on numerous platforms.

What is most valuable?

The most valuable feature is the ability to span multiple technologies and multiple vendors. For example, we have an HP Server, but we do not need an HP Server monitor, or a separate storage monitoring system that is specific to HP. We are able to use this solution for a centralized, multiple-technology safe.

What needs improvement?

The dashboarding definitely needs improvement.

It would be nice if they included support for analytics, such as functionality to help understand trends in the data. The data might include network outages, network utilization, and storage utilization. Also, if there is any kind of predictive ability coming out then it would add a lot of value.

For how long have I used the solution?

Between one and two years.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

This is a very scalable solution.

Our environment contains two and a half thousand servers and ten thousand desktops.

We have six people who perform the support functions. It is used on a daily basis, and we are planning on expanding usage to include access to our help desk. There are automated tickets generated when PRTG picks up faults on the network.

How are customer service and technical support?

I have never needed to use their technical support.

If you previously used a different solution, which one did you use and why did you switch?

We used WhatsUp Gold prior to this solution. There were multiple problems with varying versions and support channels, and there is no standardization or central visibility with all of the instances.

What we wanted was a tool that is scalable and could be used in a modular approach, so we chose PRTG and moved away from WhatsUp Gold.

How was the initial setup?

The initial setup of this solution is fairly straightforward.

The deployment took approximately three months. There are a vast number of files and a level of complexity in our environment, but that is not the fault of the vendor. Unfortunately, given that we do not have a small environment, the deployment took time.

What about the implementation team?

We used a reseller for the deployment, and we were very happy with their service.

What was our ROI?

We have not been measuring ROI from a financial perspective. Rather, we are looking at measuring efficiency. This is determined by looking at how quickly we discover faults and how quickly they are remedied. We have just started with this.

What's my experience with pricing, setup cost, and licensing?

We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization. 

What other advice do I have?

For anybody who is interested in implementing this solution, I would say that planning is essential. It can be very complex and can generate a lot of data. You can become overwhelmed and then the solution becomes irrelevant because of the number of reports and alerts that it can generate. Planning is critical.

This solution is geared towards practical alerting and monitoring. It is not really meant to give advice or any sort of analytics.

Overall, this is a very good platform and provides value to the organization. However, in terms of the dashboards, there is room for improvement.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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