Puppet Enterprise Review

Helpful support for the enterprise version.


What is most valuable?

Declarative nature of Puppet with its hub spoke architecture for automation using agents is the best feature.

How has it helped my organization?

All of the infrastructure patching and provisioning was done using Puppet.

What needs improvement?

It needs GUI based automation. There is way too much command line work involved.

Puppet is mainly command line tool with most of the scripts created through declaration. I was hoping they allow creation and deployment of these scripts through GUI based interface. In fact, if possible, they should allow deployment of all of the management infrastructure and agents deployment through process center like mechanism

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

No problems.

What do I think about the scalability of the solution?

No problems.

How is customer service and technical support?

Customer Service:

With the community version, the support is very sketchy. Once we bought into the enterprise version I found it very helpful. In fact, we developed very strong relationships with Puppet folks

Technical Support:

Excellent.

Which solutions did we use previously?

I am now using Ansible and it's also a very good product. It easier to use than Puppet.

How was the initial setup?

No. It needed management infrastructure and needed HW procurement.

What about the implementation team?

Vendor Team. Expertise was top notch.

What was our ROI?

Not measured. Use of Puppet was part of larger cloud agnostic IaaS provisioning project for the enterprise. Return on IaaS project was breaking even in the same year with deployment of 500 VM servers with 3 tier app stack. Annual ROI from savings thereafter was to the tune of 60-80%

Which other solutions did I evaluate?

We looked at Chef and Salt.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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