What is our primary use case?
We've been using this solution for four years. We are on-prem with Pure and we are not using any of Pure's off-prem product. We do have experience with a variety of storage in AWS. For us, it's still two very different things, we like Pure Storage because our key business systems are still on-prem. It's been extremely reliable and gets the job done.
Our primary use case is for Oracle databases, data warehouses, and mission critical apps.
How has it helped my organization?
This solution has improved my organization because we can easily snapshot and share the same storage platform for non-production production and so we've been able to get very high performance from non-production environments as well.
What is most valuable?
The ability to seamlessly and easily upgrade storage capacity and upgrade to a completely new generation of the array are the most valuable features.
What needs improvement?
There are scenarios with very specific functionality around VMware integration particularly to do with the way we'd like to manage LUNs in VMware. The tools are pretty good but there's room for improvement there.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
In the early days, we had issues with stability right up to an actual crash during an upgrade. That was three and a half years ago and since then there's been a dramatic improvement. We've found the product to be extremely reliable.
What do I think about the scalability of the solution?
Scalability is near excellent. In terms of provision capacity, a total footprint is over 400 terabytes provisioned out to systems in my organization.
How is customer service and technical support?
Technical support is excellent. I've had very good responses from technical support. We had a couple of cases where we needed support. Some of the communications were purely over email and some has been an actual call to the service desk.
Which other solutions did I evaluate?
We considered different products from Dell EMC and NetApp. We didn't choose Dell EMC because it was a cost issue. For NetApp, there was an ease of use difference and we felt that Pure Storage was an easier product for our team to use. We chose Pure Storage primarily because of its combination of performance and ease of use.
What other advice do I have?
I would rate this solution as a nine because of the scalability and upgrade flexibility.
I would advise someone considering this solution to take the opportunity to take a look at the product. Take a demo and actually run through day to day operations and see how easy and reliable it is.