Pure Storage FlashArray Review

They are proactive with support and open cases for us before we notify them of an issue

What is our primary use case?

The primary use case is storage for payment platforms.

How has it helped my organization?

We don't have anymore performance issues, which is good. 

The job of support for the storage engineers dramatically changed. We know more quickly the automation of the provisioning. We can now focus on things that bring more value to the company than just managing storage.

What is most valuable?

Performance and support quality.

What needs improvement?

We would like to integrate it more with our backup solutions.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

We have seen through time that it is perfectly stable. It has aged well. We were an early adopter in our company.

What do I think about the scalability of the solution?

The scalability is very modular. When you need more storage or power, you change one brick, and you don't have to go through a long process.

How are customer service and technical support?

Pure Storage has proven to be proactive with support. Even when we have small problems, they open a support case before we even notify them that there has been an actual issue.

We receive good quality of support from the first line of support, so we don't need to escalate or wait through a long process.

Which solution did I use previously and why did I switch?

We clearly have seen the difference between having storage on Dell EMC or NetApp versus what we have now on Pure Storage. The investment was a clear win for us.

How was the initial setup?

The initial setup was very simple. It's basically a few cables with two plugs. Plug it in, and it is that easy.

What about the implementation team?

We did the installation in-house.

What was our ROI?

We have seen reduction in total cost of ownership.

What's my experience with pricing, setup cost, and licensing?

We would like them to improve the pricing, so we could put them to use some more product, like backup or long-term storage. In the future, if the price goes down, then we could buy different types of products.

What other advice do I have?

If you have doubts, do a proof of concept. Pure Storage is very happy to provide you with storage ahead of time that you can test for a couple of months. This way, you can test the performance and bugs, which makes it easier to sell to your company.

Everything is embedded that is something managed from end-to-end by Pure Storage. This is something really easy for us. We don't have to work with integration and the different subcomponent of the storage that we would have to use if it was SSD.

We are at about 3.0 to 4.0 in terms of data reduction.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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