What is most valuable?
The sales and executive support have been outstanding compared to the rest of the market. I replaced another couple of vendors that I had in place for storage, who over-promised and under-delivered on their technical expectations, and who certainly over-promised on their ability to do conversions from one array to another. My upgrade paths have been simple on the Pure.
What needs improvement?
The documentation has gone along with the idea of "it's simple to use." In some cases, we get into very in-depth conversations around the movement of specific data and, what's more, chunk sizes. The documentation lacked any description or information on that.
It wasn't until we got to a point where we had changed out everything front-ending the platform, and got past that conversation and we rose up past helpdesk and fact sheets and documentation, and before we actually got to somebody who knew about it, there was community knowledge within Pure that knew that problem existed. Having that front and center, where we could have searched and looked for that information, would have answered our questions and caused me to rate it as a ten.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I've never had an outage.
What do I think about the scalability of the solution?
It's very scalable. I probably run about 10 million patient visits a year through the system. I've never had a problem. It's back-ending my entire medical record platform. It's a very stable platform.
Which solution did I use previously and why did I switch?
Prior to Pure, the original implementations that we had for other vendors had been in place for about 15 years. This actually replaces another all-flash array product that had been in place for the three years previous.
What was our ROI?
From an investment standpoint, the support staff I require for it is greatly reduced, so I don't have the in-depth requirements that I had on other products. The challenges of getting into the product and manage it and moving away from older platforms for systems management disappeared, so that reduced my cost and expense for support. It's a lot simpler to implement and a lot simpler to manage, so I'm able to divert those resources onto other projects, so it's a pretty decent return on investment.
What's my experience with pricing, setup cost, and licensing?
I definitely like the licensing model. It's a lot better than being "piecemealed" as a customer. I've been extremely happy. Cost-wise, it's been very effective. We're a nonprofit-based organization, so pricing is at the forefront of every conversation we have, and it's been a good marriage between the technical capability of the product, the software that we get, the service and support that we get. From a price standpoint, it's been very effective.
Which other solutions did I evaluate?
I looked at a half a dozen other products and Pure won over across the board.
What other advice do I have?
I would absolutely recommend this product to a colleague. And I have done that already.