What is our primary use case?
Qlik Sense is used as a Business Intelligence and analysis tool as part of a dual BI tool strategy. The software is hosted on two multi-node environments; production and ad-hoc.
The production environment hosts the main reporting suite of apps, while the ad-hoc environment is used for one-off or ad-hoc analysis as well as pre-development. A third environment is used for testing releases or developing extensions and features.
NPrinting is also used to supplement the capability of Qlik Sense in cases where the users aren't able to access the environment. This happens, for example, with external or third-party reporting, etc.
How has it helped my organization?
Qlik Sense has enabled the simplification of reporting and increased the efficiency of its production. Time-saving efficiencies have translated into genuine bottom-line improvements via the reduction in FTE.
Its implementation has improved the ways of working in the BI teams and stakeholder engagement improvements have been noted. Moderate cost-saving efficiencies from decommissioning legacy software and recycling hardware have been recognised, as well as delivering a far better customer experience for users.
What is most valuable?
Qlik's comprehensive ETL capability makes it stand out from other vendors. The ability to connect to a wide variety of data sources and its ability to transform the data quickly and efficiently is extremely powerful; especially when speed to market is the priority for app development.
The front end has more than enough capability and visualisation options available and rarely is there any limitation that cannot be surmounted quickly and efficiently.
A steady stream of updates ensures that the product keeps moving forward and the output looks great on mobile devices.
What needs improvement?
The SaaS offering is being enriched quickly in order to attract new customers to that space and encouraging existing customers to make the switch. The Enterprise solution is therefore lagging behind SaaS in features. As such, the user needs to invest additional expenditure to ensure that all the services are available for the Enterprise solution.
A lot of the features available in QlikView have now been introduced to Qlik Sense so it would be good to see that effort continue to go into developing front-end capability further still.
For how long have I used the solution?
We have been using Qlik Sense for seven years.
How are customer service and technical support?
Support was extremely good in the early days of QlikView, possibly less so since Qlik has been sold.
What about the implementation team?
We implemented it through the vendor. Excellent service and "aftercare".
Which deployment model are you using for this solution?