What is most valuable?
The possibility of generating in-memory insights using self-service data connections with any database. Also, creating beautiful dashboards and analysis to use in business presentations, gaining value with trusted and solid information generated by the ETL In-Memory tool.
How has it helped my organization?
It shows us our client’s profile, our best services and what areas are not satisfying the target. Also, it gives us a better sense of market needs, using non-structured data (like social media, government data).
What needs improvement?
It needs a more robust way to connect and share the "big-data" origin. It also needs an easy-to-develop interface for creating new charts and tools in business dashboards.
For how long have I used the solution?
Version 1: 8 months, Version 2: 4 months.
What was my experience with deployment of the solution?
I have not encountered any deployment, stability or scalability issues.
How are customer service and technical support?
Qlik has incredible consulting people and comprehensive support professionals, solving and clarifying any questions.
Which solution did I use previously and why did I switch?
We used (and continue to use) SAP Business Objects 4.1 Edge (and all the embedded tools...). We acquired the SAP BO licenses to initialize our business intelligence project. But, our bigger problem is using lot-and-not-linked tools to generate insights. Some of our needs are only answered by Explorer, another only by Dashboard Design (Xcelsius – and it’s so old...), another only by Lumira (and can’t be viewed on LaunchPad – The Web-Portal of BO - forcing users to install the app on their machines without mobile support).
How was the initial setup?
Qlik Sense is an easy-to-install tool, like Next-Next-Finish!
What about the implementation team?
We installed it by ourselves, only viewing the vendor’s documentation to make sure we’re using the correct parameters. It is a good way to start; always see what the vendor’s site has in their documentation area.
What was our ROI?
Our employees no longer have to search for information in many systems and/or use a web search; they can just go to the BI platform and do a lot of analysis by just clicking. So, with this time savings, our ROI is more than 100% - a lucrative investment.
What's my experience with pricing, setup cost, and licensing?
Before looking at the pricing/licensing, research all of the employees’ needs. Make a matrix with their needs and the available BI platforms on the market, checking which platform addresses the way your business way-to-do. Then, determine which users will use the platform to see information, to create information and to build information.
What other advice do I have?
Just test before you buy. All BI platforms have a lot of functionalities and, also, a lot of needs.