What is most valuable?
Ability to quickly deploy dashboards with multiple data sources.
How has it helped my organization?
We have enable a user self service reporting capability support minimally by IT for linking and sourcing of data.
What needs improvement?
Map capability without add ins and extra cost.
For how long have I used the solution?
We have used this product for about 2 years
What do I think about the scalability of the solution?
No, product has proven to be scalable. You need to consider at least mid term scale before deciding which license types to purchase, I would recommend Server versions with session cals, vs. Document cals.
How are customer service and technical support?
Our support has been excellent, but is provided by a 3rd party consultant group.
Which solution did I use previously and why did I switch?
No we did not have a dashboarding tool other than using MS Products such as Excel.
What about the implementation team?
We used a combination of both internal and external resources. We used DI Squared, they have been excellent to work with and have more than adequate capabilities and expertise.
What other advice do I have?
Go for it. I might consider waiting for latest release version to come out before comparing other products. There may be some excellent additions to functionality. Plan out your environment, plan out the data modeling process. Spend time on governance of the processes that support the user self service capabilities. Although end users can use the product easily, they may need help with data procurement. Think about security of your data before turning everyone loose.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Apr 25 2013