Qlikview

QlikView Review
Data mining and consolidation are the products most valuable features to me.


Valuable Features

Data mining and consolidation are the products most valuable features to me.

Improvements to My Organization

I was using this to track KPI’s on my outsourced end user support (ticketing, resolution & time it takes to resolve). This forced my contractor to deliver because QlikView provides an analysis of the issues as they appeared.

Room for Improvement

I would like to see improvements to scheduled reporting and the capability to email the user.

Use of Solution

I have used this solution for over four years.

Deployment Issues

I was using the cloud-based solution, so I didn’t have any issues.

Customer Service and Technical Support

Technical support was super, can't complain.

Previous Solutions

I had used other solutions, but they didn’t give me the kind of reporting & analysis I got from QlikView.

Initial Setup

Set up was easy. Being technical, I found it easy and straightforward.

Implementation Team

For our installation, we used the vendor. However, for my peace of mind and understanding, I was involved throughout the process.

ROI

ROI was not a consideration for me, though I would would say it was a great tool I would have equally gone for, even if it involved doing the ROI.

My use was more about service measurement & improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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