Qlikview

QlikView Review
Data mining and consolidation are the products most valuable features to me.


Valuable Features:

Data mining and consolidation are the products most valuable features to me.

Improvements to My Organization:

I was using this to track KPI’s on my outsourced end user support (ticketing, resolution & time it takes to resolve). This forced my contractor to deliver because QlikView provides an analysis of the issues as they appeared.

Room for Improvement:

I would like to see improvements to scheduled reporting and the capability to email the user.

Use of Solution:

I have used this solution for over four years.

Deployment Issues:

I was using the cloud-based solution, so I didn’t have any issues.

Technical Support:

Technical support was super, can't complain.

Previous Solutions:

I had used other solutions, but they didn’t give me the kind of reporting & analysis I got from QlikView.

Initial Setup:

Set up was easy. Being technical, I found it easy and straightforward.

Implementation Team:

For our installation, we used the vendor. However, for my peace of mind and understanding, I was involved throughout the process.

ROI:

ROI was not a consideration for me, though I would would say it was a great tool I would have equally gone for, even if it involved doing the ROI.

My use was more about service measurement & improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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