QlikView Review

We use it to track information on service desk tickets and SLAs.


What is most valuable?

The most valuable feature is its flexibility to develop dynamic analysis, gathering information from different sources, such as spreadsheet, database and internet.

How has it helped my organization?

With QlikView, my organization is able to track information related to service desk tickets and SLAs. This information helps us find the bottlenecks and fix them.

What needs improvement?

Reports module should be improved to make it user-friendly and easy to develop reports.

For how long have I used the solution?

I have used it for eight years.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment, stability or scalability.

How is customer service and technical support?

I rate technical support 8/10.

Which solutions did we use previously?

We used to have IBM Cognos, but we decided to go for QlikView because of the flexibility and the short time to develop and delivery analysis.

How was the initial setup?

Initial setup had medium complexity due to different data sources and integrations.

What about the implementation team?

We developed it in-house. The advice I would give is to get the business user (internal client) as close as possible and in parallel for any doubts and questions about the tool. Visit QlikView forums We have a lot of useful information on it.

What's my experience with pricing, setup cost, and licensing?

Proper planning is the key for choosing the right license for the right user. Know your internal clients and their ability to do/create analysis.

What other advice do I have?

It's s one of the best solutions for short-time deliveries.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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