QPR ProcessDesigner Review

FactView was easy to use and integrate.

What is most valuable?

  • Process simulation
  • Performance monitoring
  • Business intelligence

How has it helped my organization?

I was a consultant mainly at Standard Bank, I worked for the supplier of the QPR Suite. It was used mainly for balanced scorecard to track organisation performance, but also for process mapping and monitoring as part of their Six Sigma move.

What needs improvement?

More recent experience might have been of more value, so I can't really comment.

For how long have I used the solution?

I've used it with the FactView add-on for eight months. Initially it was in a consulting role and I moved on to enterprise architect function when an opportunity came up.

What was my experience with deployment of the solution?

From memory, no.

What do I think about the stability of the solution?

No, once again that would have been quite a few versions back.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

We had great service directly from QPR.

Technical Support:

Same as customer service.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Seemed straight-forward to me, but once again, a long time ago. FactView certainly was easy to use and integrate into databases.

Which other solutions did I evaluate?

No other options considered.

What other advice do I have?

As with CRM, make sure that you already have a process in place on which you need to improve by using technology. Wherever possible, automate measurement on processes to feed into dashboards and scorecards.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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