- Process simulation
- Performance monitoring
- Business intelligence
I was a consultant mainly at Standard Bank, I worked for the supplier of the QPR Suite. It was used mainly for balanced scorecard to track organisation performance, but also for process mapping and monitoring as part of their Six Sigma move.
More recent experience might have been of more value, so I can't really comment.
I've used it with the FactView add-on for eight months. Initially it was in a consulting role and I moved on to enterprise architect function when an opportunity came up.
From memory, no.
No, once again that would have been quite a few versions back.
No issues encountered.
We had great service directly from QPR.Technical Support:
Same as customer service.
No previous solution used.
Seemed straight-forward to me, but once again, a long time ago. FactView certainly was easy to use and integrate into databases.
No other options considered.
As with CRM, make sure that you already have a process in place on which you need to improve by using technology. Wherever possible, automate measurement on processes to feed into dashboards and scorecards.