Micro Focus ALM Quality Center Review

It provides a centralized location for managing all aspects of your testing data and results. ​


What is most valuable?

The Test Plan and Test Lab modules.

How has it helped my organization?

My clients were able to implement an end-to-end process for software testing. From release management and requirement gathering, to testing and defect management, Quality Center provides a centralized location for managing all aspects of your testing data and results.

What needs improvement?

The reporting features could be improved.

For how long have I used the solution?

I've used it for nine years.

What was my experience with deployment of the solution?

There are a lot of nuances with integrations and implementation of Quality Center and third-party applications. With proper planning and expertise guidance, issues with deployment can be resolved. I have not encountered any issues with deployment that could not be resolved.

What do I think about the stability of the solution?

Stability depends on the hardware/infrastructure where the web application resides. Availability, access, memory, speed are dependent on the environment which is setup, and used, for Quality Center deployment.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

7/10 for customer service.

Technical Support:

Being involved in the HP partner program for many years and involved in a certified support team, I had access to higher levels of support team members which alleviated the hurdles that may be present at the bottom level support team members.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It does require a level of expertise to install/setup Quality Center. Doing it without any prior experience, could cause a delay in deployment, as well as unintended issues.

What about the implementation team?

I was a consultant for a Fortune 500 company where we implemented this product not only in our own environment, but for our clients as well. I have implemented this product to over 50 companies since 2006, including top pharmaceutical, and medical device companies within the health and life sciences industry.

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

Understand what your company needs are, and how many users will need access. There are different licenses based on local, regional, and global access as needed as well as total amount of users. There is also licensing based at a modular level as well. Work with your HP Sales representative to get a pricing/licensing plan for your specific needs.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Do your research and talk to an expert regarding the product. Having demonstrations and trial access to the product helps with decision making. Understanding the requirements and your current environment helps guide the discussions with an expert. Understanding the limitations will also help.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarDon Ingerson
ExpertTop 5Consultant

Very informative review. One suggestion might to be to include other modules such as the Defect and Requirements and how they add value. Overall, very well-written review.