Quality Center Review

It helped us become compliant with GAMP and ISO requirements. The user interface is dated and not terribly intuitive.


What is most valuable?

  • Traceability from requirements to executed tests and fixed defects
  • Visibility and reporting on test execution

How has it helped my organization?

In the case of the software development company, the use of HPE QC helped us to become compliant with GAMP and ISO requirements. The process of developing the software had to meet the regulatory requirements FDA 21 CFR Part 11.

What needs improvement?

  • Reporting.
  • Project setup and maintenance.
  • The user interface is dated and not terribly intuitive.

For how long have I used the solution?

I used HPQC at a software development company for about six years. We upgraded it once from 9 to 10. As far as I know, they are still using that version, because the modifications they have made over the years would make it too difficult to upgrade.

What was my experience with deployment of the solution?

I don’t remember any deployment issues. The R&D department at the software development company handled all the install and setup.

What do I think about the stability of the solution?

I don’t remember any stability issues (it was over five years ago that I was at that company).

What do I think about the scalability of the solution?

I did not encounter any scalability issues. We regularly ran test sets with over 60,000 test steps.

How are customer service and technical support?

The response from HPE is almost non-existent. Most of our issues were fixed by the company's R&D section.

Which solution did I use previously and why did I switch?

The switch to HPE QC was made because the existing system was not considered GAMP-compliant.

How was the initial setup?

The software development company spent considerable resources in getting the system set up correctly using modifications developed in-house, as well as developing user guides that we could use for training users of the system.

What about the implementation team?

An in-house team implemented it.

What's my experience with pricing, setup cost, and licensing?

It is totally over-priced.

What other advice do I have?

We had to modify the product considerably to get it to do what we wanted, especially reporting. It never did fully meet our needs for traceability back to user-readable requirements documentation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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