Quality Center Review

We use this tool extensively for Quality Assurance, however it needs to be adapted for Mac usage, not just Windows

What is most valuable?

You can do your development from start to finish: starting with the requirements, ending with defects, and testing in-between having everything in one tool and be able to validate everything up and down in the SDLC.

How has it helped my organization?

Over the years, we've used this tool extensively in quality assurance, so they can record the test cases. They do whatever they need to do to execute the test cases, then report on what they've done, and how many defects have appeared. If they've gone out of production, then they've actually been able to shorten the time for QA, shorten the time for development, and lessened the amount of defects that actually get out to production.

What needs improvement?

The downside is that the Quality Center's only been available on Windows for years, but not on Mac. There's not any solution to any platform or browser. That's been a problem and people have been going to other tools because of it.

For how long have I used the solution?

I've been using this product for about 18 years.

What do I think about the scalability of the solution?

To a certain extent. We've had some projects that have gotten very large, to the point where one of them has become unsustainable, and we had to split it up to upgrade it to the next version.

The install itself, a lot of the DLLs and a lot of the times we get some updates, like Microsoft updates, cause issues with the tool itself. I think it can be improved, but if it's going to be a Windows program, something different than .net or something that's going to be more futuristic or really more inline with the technology of today.

How is customer service and technical support?

We have a SaaS solution right now. At one point, we were on-premise. When we were on-premise, we had premier support, which was phenomenal because we got immediate attention. The support that's not premier support, it is not so good.

What other advice do I have?

People don't take advantage of a lot of the functionality that the tool has. I think overall it's a very good tool for what it does.

Most important criteria when selecting a vendor: They know me, and I know them, so having a very good relationship and a very good rapport is very important. If I need help, I can go to certain people, and I can get help.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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