Qualys VM Review

An excellent solution for vulnerability management that's highly scalable and very stable

What is our primary use case?

The primary use for the solution is vulnerability management.

What is most valuable?

The way we can maintain a current actual registry of all the IP assets within it is very good. The scanning of software assets on the endpoint machine is also useful. I've tried the scanning of similar asset vulnerabilities throughout different servers, including Unix and Windows. Qualys maintains a good intervention database. We have a service line that updates to the newest software, or whenever you set it up. The second service line has denominated my nodes across the globe. It's easy to deploy the solution.

What needs improvement?

The server application scanning has room for improvement.

It's quite complex on the way it is set up, so it takes a fair bit of time in order to get your head around it in order to deploy it. Once you've deployed it, then you're never confident on the versions of the browsers and the SSL certificates, etc. You have to always go back into Qualys and check.

They do talk about an agent-based scanning for non-IP machines. It sort of sits between server scanning and endpoint scanning. That's not very clear. If they can improve that and deploy, then it'll be such a nice package.

The solution should help its vendors more with renewals. For example, we had deployed the solution as a reseller to a client and then somebody else came along and we didn't end up getting the renewal licenses for the servers. I wasn't very happy about that. We put all the hard work to get it in, but the following years we didn't get the benefit of our low pricing in the first year. 

They should integrate with the dashboard and provide a plugins link for data that's coming into API on the dashboard. When the users buy the license, they can turn it items on. So, that way you know you've got the full solution. What you don't pay for is not switched on, and what you pay for can get switched on immediately.

For how long have I used the solution?

I've been using the solution for since 2005.

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is highly scalable.

How are customer service and technical support?

Technical support is fantastic.

What other advice do I have?

I would advise others to always have a proof of concept version of the solution put into play. Then spend a good two months on it. Stabilize the solution and check out the features and then deploy it into production. Otherwise, you will spend money during the real project for what could have been done as a POC. Deploy the core solution, get the scanning done and all the critical components put it in a proof of concept and then move it into production.

I would rate the solution eight out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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