Quest Foglight for APM Review

This has helped us many times with issues such as promo codes not working and customers unable to get to a particular page to end the checkout process. You only get a plot for five minute average.


How has it helped my organization?

We are able to monitor all of our applications and with the APM and tie them into a service and our operations team and quickly view all services and pinpoint where the issue would be if its at the application layer or database layer.

What is most valuable?

The Application Performance Monitor is one of the most valuable tools you can have in your bag for monitoring. With the APM you can replay the end user session and see issues quickly by viewing the session. This has helped us many times with issues such as promo codes not working and customers unable to get to a particular page to end the checkout process.

What needs improvement?

My only complaint from Foglight for monitoring is that you only get a plot for five minute average for metrics like CPU and Memory, on the application side I can see metrics more quickly at 15 seconds for metrics like active sessions, heap. I would like to see the same for CPU and memory.

What do I think about the stability of the solution?

We have had no issues with the stability.

What do I think about the scalability of the solution?

There have been no issues scaling it for our needs.

How are customer service and technical support?

Foglight Support is great most of the time, support and help with what ever level your issue is.

Which solution did I use previously and why did I switch?

We chose this product because it could do all the monitoring we where looking for , CPU, MEMORY, SQL, AD, and EXC. The biggest reason we chose this was the end user monitoring

How was the initial setup?

It's straightforward after you understand the terminology in Foglight.

What about the implementation team?

We implemented in house but ran into many issues with all of the pieces of Foglight had to purchase Professional Services.

What was our ROI?

Our ROI has been great it has saved us many times to resolve issues before customers started complaining.

What's my experience with pricing, setup cost, and licensing?

Foglight can be expensive I would go with the pricing at a three year deal.

What other advice do I have?

Open tickets with support and discuss the pieces of what you are implementing it with support.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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