Quest Rapid Recovery Review

We can make hourly backups of our virtual and physical servers.


What is most valuable?

Quick and easy backups for all of my servers.

How has it helped my organization?

We now can make hourly backups of all our servers, both virtual and physical.

What needs improvement?

The need for speed is very important. Tech support must be quicker to respond to all issues. At least they do respond with a solution eventually. Tech people are clever and they use Google to get Windows answers.

For how long have I used the solution?

We have used this solution for about three years.

What do I think about the stability of the solution?

There were no major stability issues.

What do I think about the scalability of the solution?

There were no major scalability issues. This is usually license based.

How is customer service and technical support?

We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on my own.

Which solutions did we use previously?

We used Backup Exec before. This was recommended, so we switched.

How was the initial setup?

The initial setup was very straightforward and simple. It was just the standard "next, I agree, next," and setup. The retention policy is in plain English.

What's my experience with pricing, setup cost, and licensing?

It is expensive. If you do not need physical backups, it is expensive for basic virtual backups. Look for an alternative solution.

Which other solutions did I evaluate?

At that time, this solution did all that we needed.

What other advice do I have?

You must use physical hardware. Do not create this server in a virtual server. We did that at first and it was way too slow. We then used a physical server on eBay with customer storage. Now it is so much faster. Not running in a Hyper-V physical later is always faster.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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