QuickBase Review

Organizes your whole company and works great no matter where they are located.


What is most valuable?

Reports are easy and Quickbase gives you what you need at your fingertips.

How has it helped my organization?

Billing use to be a lot of papers from different tech's and now it is all done in Quickbase with no paper whatsoever. Tickets are entered and read the same day not at the end of the month now.

What needs improvement?

Formulas look like Greek. I need to learn and it just looks so complicated.

For how long have I used the solution?

4 months using Quickbase.

What was my experience with deployment of the solution?

No issues with deployment it was easy to transition into.

What do I think about the stability of the solution?

We have had no stability issue's yet.

What do I think about the scalability of the solution?

Quickbase system has the ability to process our tickets no matter how many we use a month. It works great with a few or we have gotten up to 200 tickets a month so far no problems. Love the speed and flexibility of this program.

How are customer service and technical support?

Customer Service:

Customer Service is A+ and they help any where you need them with a friendly and knowledgeable attitude. I love the info videos.

Technical Support:

A+

Which solution did I use previously and why did I switch?

We used paper reports and ticket logs. It was very time consuming. Now NO paper work and it has cut our time in half.

What about the implementation team?

A vendor team set up our system and I am learning to tweak it here and there.

They were very helpful and did everything we ask them to do.

Which other solutions did I evaluate?

Yes my boss looked at a few programs. I do not know which though.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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