Rackspace Cloud [EOL] Review

This service works perfectly for us especially the support which is really efficient


How has it helped my organization?

The tourism business is seasonally based, therefore our infrastructure needs are variable. This service works perfectly for us.

What is most valuable?

We have been using:

  • Cloud Servers
  • Cloud Files
  • Cloud Sites
  • Cloud CDN Bandwidth
  • Cloud Bandwidth
  • Manage Service Level feature.

The most valuable feature for us is the support, which is really efficient.

I asked for support regarding perimeter security (firewall), installing certificates, managing DNS records, backup and everything about infrastructure. They gave very fast answers and suggestions for implementation.

What needs improvement?

We have local invoicing issues for tax payments. As Rackspace doesn’t have offices in Peru, it is considered a foreign provider. Therefore, we have to pay additional taxes for this service.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How is customer service and technical support?

I would rate the technical support at 10 out of 10.

Which solutions did we use previously?

Previously we used a local service provider.

How was the initial setup?

The setup was straightforward. I requested a LAMP Server and I got it in less than one hour.

What's my experience with pricing, setup cost, and licensing?

The service includes licenses (for operating systems, databases, etc.). Asset management is easier with services like that.

Which other solutions did I evaluate?

We evaluated AWS.

What other advice do I have?

Add the Manage Service Level.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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