Rackspace Cloud [EOL] Review

There is easy integration with multiple providers and third-party services


What is our primary use case?

It is a cloud associate that hosts our platform. One of our product applications are hosted on Rackspace with a custom setup.

What is most valuable?

There are multiple features that are quite good. The tech support is also good.

What needs improvement?

It would be nice to have more built-in suites compared to others. It would enable easier integration.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is very stable. It works 99.9 percent of the time. We are quite happy with it. This product is used to help broadcast football games' live streams, video matches and fantasy games, and it is used extensively. We have almost two million plus downloads, and during peak seasons, we could have 100,000 concurrent users watching 11 different matches. 

What do I think about the scalability of the solution?

There are a few backend services which are setup in a way which are not easy to scale. We try to do dump checks, which are delivered on content. So, they are pretty much where our enterprise technology industry focuses. The back-end is really complex, with a middleware that could be scalable. The scaling depends on what part of what piece of navigation you want to scale.

How is customer service and technical support?

Tech support is very good, in terms of troubleshooting. It requires some custom integration setups and parameters for the back-end. Some metrics have to be queued for networks, as well.

How was the initial setup?

It was straightforward for us. It is not very complicated because it is a hybrid setup. 

What's my experience with pricing, setup cost, and licensing?

Comparatively, this solution is a bit expensive. When it comes to our future needs, there is a mutual understanding, and this is important to us.

Which other solutions did I evaluate?

We were also considered using AWS and Microsoft Azure.

What other advice do I have?

There is easy integration with multiple providers and third-party services.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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