What is most valuable?
- The ability to and conceptualize the experience for users is great.
- Also, the price as the bang for your buck is good.
- I also really like the user interface as it is quite user friendly.
- Lastly, the graphics make it easy to follow and are easy to identify.
How has it helped my organization?
We updated to the system and did thorough testing. Before we updated the site, we used the system to see what the experience would be for the user, if it would be fast enough in particular. It's a great way to check response times, including across different networks.
We'll definitely continue to use it into the future.
What needs improvement?
When it finds a problem with response times, it doesn't specify exactly where the problem actually is. It just says that there is a problem.
For example, it says the time, and we can see if the response time is taking too long, but it doesn't necessarily specify where along the path the problem lies.
For how long have I used the solution?
We've used it for a year and a half.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
We upgraded from 2,000 to 6,000 users with no problems.
How are customer service and technical support?
10/10 Technical Support
Which solution did I use previously and why did I switch?
We previously used LoadRunner, and switched because of the price.
How was the initial setup?
What about the implementation team?
We used a vendor team and they were 10/10.
Which other solutions did I evaluate?
We did evaluate other products, particularly a product called JMeter. We thought it would to be difficult to deploy and require significantly more programming.
What other advice do I have?
You need to find a person who understands the product and have him show you how to take advantage of it.