What is most valuable?
It is a very good tool is well suited for Agile methodology, and lends itself to user story management. With the introduction of test case management and defect management, it has really boomed and it is at par with some of the existing systems, apps, test management tools such as HP ALM. I really like Agile Central.
How has it helped my organization?
It is a single platform that your Agile team can talk about. If you talk about a user story management, then you can talk about it as well. If you want to do test case management, you have all the QA team and developers who can work on it. It's a single tool that works with all team members in a scrum team. Before any communication, you don't want to go on another systems, but rather use a single system; a one-stop solution that solves it for you.
We wanted to have a hub, a faster time to market, high quality, and we wanted to move from Waterfall to Agile. I’m an intermediate user. We use this tool for coaching. In terms of best practices, we have certain guidelines that you need to follow. For instance, with Agile maturity, you should have your acceptance criteria selected when you have user stories and the test case results present. You can then attach your proof of testing. This tool supports these best practices.
What needs improvement?
You should have the ability to run various automation tools, irrespective of their organizations. Some of the teams are using HP products, or other products, such as open source producst. If your tool can run those products, that would be great. If you are able to run those tools from Agile Central, then it would make sense and be a good improvement.
What do I think about the stability of the solution?
It is pretty stable and it's fast also, compared to other products, like HP ALM. It's fast and performs well.
What do I think about the scalability of the solution?
Scalability is good. I have not faced any issues so far.
How is customer service and technical support?
We have a team which connects directly with Rally. You have a help feature where you can raise requests and they can be solved. We have support available from CA.
What other advice do I have?
I would say a thumbs up to the solution. It's pretty good and you should leverage it and try to use it. CA Agile Central gives you flexibility performing custom quoting on top of the solution. This makes it interesting and you can achieve many things with this tool.