What is most valuable?
One of my favorite features is the Iteration view. I am responsible for many tasks and I use the Iteration view to view current tasks and user stories for the current trend. I sort by owner and I determine which tasks I own and what progress I am making. So to me, personally, I think that's the most valuable feature from Agile Central.
I like the way the dashboard is set up. I can customize it, so if it is too cluttered, I can change the view that I want and it gets saved based on my login. I encourage CA to keep playing around with the views by changing it every once in a while so that users are not afraid to change.
How has it helped my organization?
We were using the Waterfall methodology, but we moved Agile about four years ago. Agile Central makes the transition easier and we don't have to think twice about how to implement this or keep track of features and user stories. We know we can go to a web page to track features and break them down into user stories. Agile Central has helped make our transition more efficient.
Where I work, there are some teams that don't practice Agile. My team started practicing about four years ago. We customized our processes, changed it around and made modifications to it. We are at a stage where we like our process. We are not afraid to make changes so I wouldn't say we follow 100% strict Agile. We started with what we considered an Agile practice and then made changes to it.
What needs improvement?
I would like CA to play around with some of the dashboards, some views and reporting features. I know they roll out new reports every once in a while. I don't know what I'm missing, so show me what I'm missing.
Agile Central does do defect tracking, but not all of our teams use it. Some teams use other tools like HPE’s BPM, and a few other tools. We would like to move to Agile Central since that's where we track features and where we do project management. We would like to do defect tracking in Agile Central as well.
Something else that CA could improve in Agile Central is the notification system. The other tools we use have pretty good notifications systems with email notifications and the ability to opt in and out of specific notifications. What Agile Central is lacking is more ways to customize notifications and the ability to opt in and out of notifications; this would help with defect tracking as well. And when status changes, I would like to receive a notification. I know it's partially supported, but it's not really straightforward to opt in and opt out.
What do I think about the stability of the solution?
Regarding stability, we have noticed there have been a few bugs with the website. My organization is a part of the beta program, so every time there is a beta we are one of the first ones to get it. I really like being able to optionally enable it whenever I want. We have found bugs, which is the point of a beta program.
But, in actual production, we have seen several minor bugs. For example, when you drag and drop an object, it wouldn't do the right thing. Apart from that, nothing major. It's been pretty great.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How is customer service and technical support?
Any time we have a problem, we use the "Leave Feedback" link on the website and they're usually prompt about getting back to us. They have been pretty helpful. Although I'm not involved with it, I know some of the administrators who are and I've heard good things about technical support from them.
How was the initial setup?
I was not involved with the initial setup.
Which other solutions did I evaluate?
I wasn't involved with choosing which tool to use, but I know other platforms were evaluated, including some open source tools like Trello. In the end they went with Agile Central.
What other advice do I have?
Don't be afraid to change things. It's something that I try to follow, so that's something I would give that advise to others as well. People will not like new views and changes initially, but once they get used to it, they will like it. It's similar to what Facebook does. They make very subtle changes and they force it on you and initially, you don’t like the changes. But, then once you use it for a few days you find that it works out.
Most important to me when choosing a vendor is good technical support and customer service. This is very helpful when learning a new tool. If I have questions, I want someone to be available at the other end, to be ready to answer my questions. I want them to show me how this tool is going to work for my specific use case. That's the biggest thing I look for in a vendor.