What is most valuable?
The ability to plan and assign work. Our project/product teams use this to effectively plan sprints and assign and track work assignments. It has greatly enhanced our ability to understand the work being done, especially on projects you may not be directly related to. By having all our teams use the same tool, we have better communication and coordination.
How has it helped my organization?
It greatly helped our adoption of agile project management techniques. More projects are completed on time.
What needs improvement?
Portfolio management and reporting may be the weakest areas.
For how long have I used the solution?
I’ve been using Agile Central for 12 months.
What do I think about the stability of the solution?
We lose connectivity at times when the site has issues. This is a hosted solution.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
We used a Bamboo Solutions product that interfaced with SharePoint.
How was the initial setup?
Initial setup was relatively simple. In order to match our department organization, there were significant discussions. But the Rally representative helped set it up with us at no cost. It was Rally when we purchased. We had to develop a custom report from the information.
Which other solutions did I evaluate?
We did evaluate alternative solutions.