What is most valuable?
There are multiple valuable features of this product and the most important for me is the section related to bugs. It helped me during this time to keep track of all the bugs that the app has, the status of each one and at the same time, we were able to keep notes for each element. In addition, the ability to add the concerned developer as a watcher, so in this way if the bug is not fixed, then they would be notified.
How has it helped my organization?
This product had helped my organization so much because it helped us keep everything tracked.
We are now able to predict each team member's capacity in a single click.
We use the report to see if we are going to reach our deadlines and we are able to easily make decisions thanks to the available reports.
What needs improvement?
I think the only area that needs improvement will be the front end. It is very good as is but I think it could be better as the colors are a little faded.
For how long have I used the solution?
I have been using this solution for almost a year and a half.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How is customer service and technical support?
I have never contacted the support.
Which solutions did we use previously?
I have used multiple tools before CA Agile Central. I switched because in CA, everything was in the same platform and it is a pretty intuitive tool. I didn’t need any tutorial, as I did for the other tools.
How was the initial setup?
The setup was pretty intuitive.
What's my experience with pricing, setup cost, and licensing?
I don’t have a lot of information about the pricing because I had the IT team handle that for me.
What other advice do I have?
Give it some time. It is very difficult to change this kind of tool, especially when you are in the middle of a project. However, I would advise people implementing it to take their time to check all the different functionalities and think about how to use it effectively.
It has everything that I need in my daily job routine.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Mar 26 2017