Rally Software Review

We are using this solution for IT project management in our organization.

What is most valuable?

It is the only solution that we are using now for all of the project management activities in our organization.

How has it helped my organization?

This tool is basically used for our IT project management in our organization.

What needs improvement?

In regards to the customization part, sometimes it is not understandable. Things are not so clear, such as how to customize it for our needs. We need to have a lot more user-friendly options.

Most of the things are associated with the user-friendly options. Currently, the reporting and matrix connections are a little bit sketchy.

There should also be a lot of customization opportunities, especially being able to add additional filters for the project management. If those things improved, it would make this tool more beneficial for us.

For how long have I used the solution?

In my current organization, I have been using this solution for three years.

What do I think about the stability of the solution?

We did not encounter any issues. The stability is good.

What do I think about the scalability of the solution?

In terms of the scalability, not many issues were experienced.

How are customer service and technical support?

I've never used technical support. Most of the things are always working all of the time.

Which solution did I use previously and why did I switch?

Before CA Agile, we were using HPE Application Lifecycle Management (ALM) and HPE Quality Center software.

HPE was mostly for waterfall and this CA solution was more for agile. That is the reason why we switched to the CA tool.

For the ALM tool, they are still implementing the agile part, so the full functionality was not available on ALM's side.

How was the initial setup?

The setup was complex. We have a very big connection, extremely big. Everything is complex.

Which other solutions did I evaluate?

I was not involved in any evaluation process because we are an organization level division. We have nearly 20,000 developers in the IT support team and most of them use this tool. This tool's implementation in the enterprise was from the senior management level.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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