Rally Software Review

The Plan/Plan and Plan/Time boxes have proven to be the most useful for me to keep track of the development progress.


What is most valuable?

The Plan/Plan and Plan/Time boxes have proven to be the most useful for me to keep track of the development progress.

How has it helped my organization?

In the past, we used the JIRA system. It was very difficult to track progress. With the agile method, we can break things down to manageable pieces. Our deliverables to production have increased as a result, and I can clearly see if we are moving at the speed and in the direction to best serves the business.

What needs improvement?

It’s hard to say if it is a product improvement or business use improvement that is needed. But, managing the backlog has proven to be an issue. There are stories written for the same purpose, but in different words. If there was some way to question the writing when the subject is very similar; as to the need for the new story.

I don’t really think this is a product issue. The tools are there, but the business seems to not be utilizing them. The duplicate story issue is a business issue. I don’t see how the application can prevent this; especially since when developing, the same words can be used in multiple stories with minor differences in the tasks desired.

I know initially I thought Agile could put some sort of alert if the wording was similar; but that is a task too large and out of the scope of design.

As a business user, I just need to insure myself and my PM are taking better care in reviewing our backlog

For how long have I used the solution?

We started using this system about 3-4 years ago. My only issue is that I work on 3-4 different projects and each team uses the application differently.

What do I think about the stability of the solution?

No stability issues for me. I’ve never been unable to access and/or update.

What do I think about the scalability of the solution?

No issues with scalability for me either.

How are customer service and technical support?

I’ve only needed technical support to allow a new user access; I would like a clearer process. Currently, I email the project manager and then they take up to a week or more to provide access. If this could be streamlined and expedited, this would be great.

Which solution did I use previously and why did I switch?

We used the JIRA method and changed as our business leadership directed me to change to Agile Central.

How was the initial setup?

The initial install was complex. But this was due to the lack of training. As with most changes, I was thrown into it first and then had classes. But this is a business practice, not that of Agile Central.

Which other solutions did I evaluate?

I was not part of the decision process.

What other advice do I have?

Take a course or two before you start using it, so that you understand the process. Especially if it is different from your current business practices. The courses have been well run and informative. But, take care in choosing the class; some are for more experienced users.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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