How has it helped my organization?
I am from the QA team and am using this especially for test automation. We have so many test scripts and this would take some time. Earlier, we used to have a different tracking system, but the difference is that, if there are any new changes, then it was very hard for us to get them into the system. However, with the CA Agile tool, we were able to have two-week scrums and two-week sprints. After each sprint, we were able to pull any new tricks that came up and we could easily prioritize, prior to the two-week period, instead of having to wait for a long time. We were able to easily create and track the user stories. We were able to understand the graph as to how the trend is going, so all this was really helpful.
What is most valuable?
I find that tracking of all the user stories feature is extremely beneficial, because I can know in terms of the user stories, how much work is completed and how much is still pending in the backlog.
What needs improvement?
During the last four years, there were four projects in there, that I was handling. However, one of the issues that I am facing is how to remove the old projects, as one of the projects is over. Although, CA Agile is still showing me all of those four projects and I don't want that information now. So, there should be a way to remove that project.
I am not sure whether CA has their own bug tracking tools. However, if there are some tools like that, then it will be very much helpful, i.e., to have one integrated system, where the configuration management as well as this bug tracking tool are integrated. Bug tracking we have with NetApp's internal tools, but I don't think we are able to do the integration between CA Agile Central and what we have.
So, it would be good to have one single complete solution for complete development, such as for tracking agile work, the bug tracking tool, and Perforce management, the version control system. Thus, an integrated system would be very much useful, I think.
I am not sure if CA has the integration tool part, currently or not; however, I am unaware of that. Hence for me, the integration between other tools will be a very useful add-on feature. In the market, there are other tools that are available as a complete solution, providing tracking tools, bug tracking features and necessary support as a package. If CA Agile Central could also provide that kind of integration such as the bug tracking, a version control control system as a single solution, then it will be very much helpful.
What do I think about the stability of the solution?
Sometimes, we have noticed that our CA admin sends out an email, maybe that could be in regards to the maintenance work that is internal to the NetApp.
What do I think about the scalability of the solution?
There weren't any scalability issues. For my work, it is perfectly suitable as of now, so I don't see any scalability related issues, for my work as of now.
How are customer service and technical support?
If we experience any issues, then we have the NetApp internal support and will basically reach out to them. Thus, we don't directly contact CA Agile Center support, as we have enough people internally to get NetApp support. I would give them a 8/10 rating.
Which solution did I use previously and why did I switch?
Initially, I was using Microsoft Project. Since it was not compatible with the agile environment and we then started using the agile methodology in our project, we started using this solution. Also, NetApp is providing support for this tool.
How was the initial setup?
The setup was simple but I also remember that the one thing that is missing in CA Agile Central is the integration of data, as when you compare it with Atlassian JIRA or similar tools.
Which other solutions did I evaluate?
I did not evaluate other options because my company is providing the tool. I believe that before choosing it, my company may have done some kind of comparison with other tools, and then selected this one.
More than a team or a manager decision, this was a company-wide decision.
What other advice do I have?
This is a very helpful solution, especially for those who are planning to switch over to the agile environment. Although I have not evaluated any other tools, I do have experience with other tools as well, but I have never compared both of them.
This is a great solution, especially in terms of the graphs and how the trend is going on. That is the one of the main features, which is helping me a lot. During a two-week sprint, if I look into it, I can exactly know where the trend is going or whether all the work is getting completed or not. Thus, it provides a good forecast as to how much of your work is getting done or is still pending. This is a good positive aspect to suggest to others.