What is our primary use case?
I use Agile Center mostly to do two things:
- To manage my requirements and I have hundreds of thousands of requirements.
- My teams uses it for their daily agile management. They describe their user stories and track the progress of their projects.
We are a former customer before it was acquired by CA. In that time, we were using just a fraction of what was there. This year, we started having more implementation and moving into the newest version. This has allowed us to use some of the high-end features like the label hierarchy, and it is good so far.
How has it helped my organization?
The effect of these kind of tools drives the way you organize things. You have to adopt yourself to the kind of workflow that it comes with. It helps you shape the way you flow.
What is most valuable?
Right now, it is the idea of having everything in place for both information and my project in a single network. Everybody who has different kind of users take advantage of the go through from the development guys to the project managers to management staff. Everybody has such great perspective of what is going on. It is very helpful.
What needs improvement?
There was some evolution, and as we have this old on-premise, it does takes longer. However, this complex requirement management, having different perspectives and different ways to organize the hierarchy of things, that is something that we value. It looks like the tool is at the beginning of having this new kind of approach, and we expecting different things from it.
It could improve by being self-organizing: user stories, different hierarchies, and different perspectives. Not just as a single hierarchical structure, but something that can be multidimensional.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The stability is pretty good. I do not have any complaints about the abilities of on-premise version.
What do I think about the scalability of the solution?
I do not have a bunch of users. I have not tried scaling it.
How are customer service and technical support?
I use more the sales consultants than the technical support. The consultants are very knowledgeable. They should be more frequently available. I would like to have more of their presence, but their technical expertise and their willingness to help me is pretty good.
Which solution did I use previously and why did I switch?
We were not using a previous solution.
How was the initial setup?
I was not involved in the initial setup.
Which other solutions did I evaluate?
No, I am not thinking about changing. I need to have a lot of pain to start making changes.
What other advice do I have?
There is an ongoing change that is happening. CA has implemented with Rally, so they are still in the early emerging process. I think the evolution and integration of the two with product solutions will come after it.
A solution is not more than a solution. It is a tool. It does not solve your problem. It is fixed by the tool. It is important to think about the problem that you are trying to solve to work with the consultants to come up with the right solution. The tool by itself could not solve your product issues.
Most important criteria when selecting a vendor: partnership. That is the most important thing. To be there when I need someone to be connected with the evolution of my processes when I have difficulty, both technical or on the business side. That kind of partnership is what I value the most.