Rapid7 InsightOps Review

Gives A Complete View Of Your Assets, From Logs To Monitoring To Queries

What is most valuable?

You have a complete view of your assets, from logs to monitoring to queries. In a single web interface it is possible to resolve even the trickiest issue very quickly. Once you start using InsightIDR, which works hand in glove with InsightOps, you will feel like you were operating in the stone age before.

How has it helped my organization?

Our service desk and sysadmins are now less busy tracking "boring issues". InsightOps helps them to focus on real problems and to have all IT assets monitored in one place.

What needs improvement?

Not because it's not great already, but because when it comes to searching there are always new (hopefully better/cleaner) ways to present data and analyze it.

For how long have I used the solution?

Three months or so. We also took part at beta testing process.

What do I think about the stability of the solution?

No issue, the cloud-based solution works very well.

What do I think about the scalability of the solution?

No issue, the cloud-based solution works very well.

How are customer service and technical support?

Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community is a great help, and public docs are gold.

Which solution did I use previously and why did I switch?

We had Nagios and WhatsUp Exchange Monitor. We removed Nagios because the hidden costs were too high. We were quite happy with WhatsUp, mainly because we have a couple of very expert engineers. InsightOps is head and shoulders above the rest.

How was the initial setup?

Setup is very neat. You deploy an agent and start collecting data in minutes. Very easy.

What's my experience with pricing, setup cost, and licensing?

Licensing is quite flexible and pricing is affordable. Plus, you can ask for a 30-day demo.

Which other solutions did I evaluate?

We tried almost every competitor, both FOSS and commercial, but there is no real competitor yet.

What other advice do I have?

Try the demo, you'll find yourself loving it.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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