ReadyAPI Review

Easy to learn how to use it but the version control doesn't work well, it's not stable, and the support needs improvement


What is our primary use case?

We are using this solution for API testing on HL7 messages for healthcare.

What is most valuable?

It's easy to learn how to use it.

What needs improvement?

Version control does not work well. It's has a git API which is defective and doesn't work well with our version repository, Bitbucket. We do all version control using git bash (command line driven), and sometimes we have to try several times to as there still hooks into the ReadyAPI git API which cause issues.

For how long have I used the solution?

I have been using ReadyAPI since April 2020.

What do I think about the stability of the solution?

I don't find it to be that stable. Sometimes it stalls, shuts down or you have to shut it down and restart it.

What do I think about the scalability of the solution?

We haven't scaled it. We have approximately nine people using this solution in our organization.

How are customer service and technical support?

SmartBear does not take phone calls. You have to email them if you want something resolved. It's a lot of back and forth through email, which takes a long time.

I am not impressed at all with SmartBear. We don't want to purchase any of their products going forward.

Which solution did I use previously and why did I switch?

HP ALM - support is not good and the yearly license was very expensive - also not an easy tool to build API tests as we were using Service Test.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are yearly.

There are costs in addition to the licensing fee. For example, if you want to add the load testing you would pay more.

Which other solutions did I evaluate?

Not for API testing as we already had ReadyAPI - another team was using it for adhoc testing

What other advice do I have?

It's not stable. The Git API within ReadyAPI is a a GUI front end to make it easier to do version control but it doesn't work well as mentioned.

It's not reliable. I would not recommend this product, as there are better products out there.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

3.4.5
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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