ReadyTalk Review

Great conferencing tool and helpful support system


Valuable Features

I use the teleconferencing tool for day to day use. This is easy but has many useful tools if needed. The operator/dial out function is crucial for my international company. While we have less need for the videoconferencing capabilities, when we have needed this function, the process was also simple but clear and exactly what we needed. When I have needed assistance to better understand how to facilitate my conference smoothly, I had no trouble speaking to a live person who helped me understand what was going on, how to troubleshoot, or how to simply make the process more efficient.

Improvements to My Organization

Having the professional operator service available saved the day on many occasions.

Room for Improvement

Prices can always be dropped but overall these rates are competitive with other teleconferencing systems.

Use of Solution

4.5 years

Deployment Issues

On occasion I needed assistance to begin comprehensive web conferencing but experienced little to no issues once the meeting began.

Customer Service and Technical Support

Customer Service:

Excellent.

Technical Support:

Also excellent.

Previous Solutions

I can't even remember what we used before ReadyTalk but I remember experiencing horrible customer service and an outdated system.

Implementation Team

We went straight to ReadyTalk and had our own representative for the area.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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