What is most valuable?
Lately I have really been into the screen sharing capability to help see what my clients are seeing to be able to answer their questions better. I also love being able to quickly on the fly tell someone to get on ReadyTalk with me by just putting in my participant code.
For how long have I used the solution?
How are customer service and technical support?
Their support is great! I have used them a few times and they really get the root of your problems and correct them fast. Not to mention they are always asking for customer feedback from users to help make their product the best out there.
Which solution did I use previously and why did I switch?
I have used GoToMeeting and Webex in the past. We switched because we liked the ease of use with ReadyTalk and also their pricing was great.
How was the initial setup?
Set up is great and every team member gets their own chairperson account.